Privacy Policy

This privacy notice is to inform you of what personal information we keep on you and how, why and when it would be used.

We will keep on our records both computer and paper the following personal information:-

  • Name, address, and telephone numbers.
  • Your age, date of birth and gender.
  • Any medical information you give to us.
  • Your Doctors details.
  • Your nationality.
  • Any disabilities you may have.
  • Your Marital status.

What do we use your personal information for?

  • To assist us in providing you with the correct care and service.
  • To assess your requirements.
  • To ensure your safety.
  • To analyse and obtain statistics for the purpose of obtaining grants. However, no identifiable information is used.
  • Fundraising in support of this charities objectives, to provide a service for all clients.

Do we share information with any other people or organisations?

  • Your information will only be given to another organisation or person should at the time of counselling it is considered necessary to refer you to another medical service. At the time your consent will be requested.
  • An exception to this would be if Legislation required us to divulge information.

How long do we keep personal information for?

  • This agency will hold information for a period of seven years.
  • How and when can you withdraw your consent to information being held on you?
  • You can withdraw your consent at any time.
  • Do we do any monitoring involving processing of your personal information?
  • This agency will monitor where permitted by law, to ensure we maintain a high level of service for all our clients.
  • What are your rights under Data Protection Laws?
  • The right to be informed about the processing of your personal information.
  • The right to have your personal information corrected if it is found to be inaccurate.
  • The right to object to processing of your personal information.
  • The right to have your personal information erased.
  • The right to request access to your personal information.


About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at:

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

12.Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

13.Our details

13.1 This website is owned and operated by West Lancs Bereavement Services and you can contact us by email on